Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Content Hub SAS, a French société par actions simplifiée registered under SIRET number 945 219 152 00010, located at 66 avenue des Champs-Élysées, 75008 Paris, France, operating under the brand name “Content Machine” (“Company,” “we,” “us,” or “our”).

By creating an account, accessing, or using Content Machine (the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

Content Machine is a social media content management platform that enables users to:

• Create, schedule, and publish content across multiple social media platforms
• Access AI-powered content recommendations and strategy insights
• Analyze performance metrics and audience engagement
• Collaborate with team members through workspaces
• Connect and manage accounts on Instagram, Facebook, Twitter/X, LinkedIn, and YouTube

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Eligibility

To use Content Machine, you must:

• Be at least 16 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable laws
• Comply with these Terms and all applicable laws and regulations

4. Account Registration and Security

4.1 Account Creation

To access most features of the Service, you must create an account by providing accurate, current, and complete information. You agree to update your account information as necessary to keep it accurate.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password
• Not share your account credentials with any third party
• Notify us immediately of any unauthorized access or security breach

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Workspaces

The Service allows you to create or join workspaces for team collaboration. Workspace administrators are responsible for managing workspace membership, permissions, and ensuring all workspace members comply with these Terms.

5. Free Trial, Subscription, and Payment

5.1 Free Trial

We offer a 7-day free trial for new users. During the trial period, you will have access to the features included in your selected plan. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.

5.2 Subscription Plans

Content Machine offers paid subscription plans billed on a monthly or annual basis. Current pricing and plan details are available on our website. We reserve the right to modify pricing with 30 days’ advance notice.

5.3 Payment Terms

By subscribing to a paid plan, you agree to pay all applicable fees. Payment is processed securely through Stripe. You authorize us to charge your payment method on a recurring basis according to your billing cycle.

5.4 Refund Policy

All subscription fees are non-refundable. If you cancel your subscription, you will retain access to the Service until the end of your current billing period, but no refunds or credits will be issued for partial periods. We encourage you to use the free trial to evaluate the Service before subscribing.

5.5 Taxes

Fees are exclusive of applicable taxes (including VAT). You are responsible for paying any taxes associated with your subscription, except for taxes on our income.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Create, upload, or distribute content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Infringe any intellectual property rights, including copyrights, trademarks, or patents
• Impersonate any person or entity or misrepresent your affiliation
• Transmit spam, chain letters, or other unsolicited communications
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Use automated means (bots, scrapers, etc.) to access the Service without our express permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Violate the terms of service of any connected social media platforms

We reserve the right to investigate and take appropriate action against anyone who violates this Section, including removing content, suspending or terminating accounts, and reporting violations to law enforcement.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by Content Hub SAS and is protected by copyright, trademark, and other intellectual property laws. Our trademarks, logos, and service marks may not be used without our prior written consent.

7.2 License to Use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes during your subscription term.

7.3 Your Content

You retain ownership of all content you create, upload, or store on the Service (“User Content”). By using the Service, you grant us a limited license to host, store, display, reproduce, modify, and distribute your User Content solely for the purpose of providing the Service to you.

You represent and warrant that you own or have the necessary rights to your User Content and that your User Content does not infringe any third party’s rights.

8. Third-Party Services and Integrations

The Service integrates with third-party social media platforms and other services. Your use of these integrations is subject to the respective third-party terms of service and privacy policies.

We are not responsible for the availability, accuracy, or content of third-party services. Third-party platforms may change their APIs, terms, or functionality at any time, which may affect the Service’s features.

When you connect your social media accounts, you authorize us to access and manage your accounts on your behalf within the scope of permissions you grant through OAuth2 authentication.

9. AI-Powered Features

Content Machine uses artificial intelligence to provide content recommendations and strategy insights. Please note:

• AI-generated recommendations are suggestions only and should not be relied upon as professional advice
• You are solely responsible for reviewing and approving any content before publication
• AI outputs may contain errors or inaccuracies
• We do not use your content to train our AI models

We utilize third-party AI services (OpenAI and Anthropic) to power certain features. These services process data according to their respective terms and data processing agreements.

10. Data Processing (Business Customers)

If you are using Content Machine on behalf of a business and require a Data Processing Agreement (DPA) to comply with GDPR or other data protection regulations, please contact us at privacy@contentmachine.so to discuss your requirements.

11. Confidentiality

Each party agrees to protect the confidential information of the other party using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidential information includes, but is not limited to, business plans, customer data, technical information, and pricing.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is rightfully obtained from a third party without restriction.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using the Service will be accurate or reliable.

We are not responsible for any actions taken by third-party social media platforms, including changes to their APIs, suspension of your accounts, or removal of your content.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONTENT HUB SAS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

1. Your access to or use of or inability to access or use the Service;
2. Any conduct or content of any third party on the Service;
3. Any content obtained from the Service;
4. Unauthorized access, use, or alteration of your transmissions or content;
5. Actions taken by third-party social media platforms.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Content Hub SAS and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your User Content

15. Termination

15.1 Termination by You

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the Service until the end of your current billing period. No refunds will be provided for any unused portion of your subscription.

15.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

15.3 Effect of Termination

Upon termination:

• Your license to use the Service terminates immediately
• You must cease all use of the Service
• We may delete your account and User Content within 30 days
• Sections that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, indemnification, and dispute resolution

15.4 Data Export

Prior to termination, you may export your User Content through the Service’s export features. After termination, we are not obligated to retain or provide access to your data.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last Updated” date. For material changes, we will also notify you by email at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.

17.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Paris, France.

17.3 Dispute Resolution Process

Before initiating any legal proceedings, you agree to contact us at privacy@contentmachine.so to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations within 30 days.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Content Hub SAS concerning the Service.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

18.5 Notices

We may provide notices to you via email to the address associated with your account or by posting on the Service. You may provide notices to us at the contact information below.

18.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19. Contact Information

If you have any questions about these Terms, please contact us: